Choose which device Beoflow trusts, and refresh your data

Before you start

• You need at least one connected device.
• Open Integrations. On the web, select INTEGRATIONS in the side menu (it opens in a new tab). In the iPhone and Android apps, open the menu and tap Integrations.
• Integrations has two tabs: Connections (your devices) and Processing preferences (how Beoflow uses them).

Set your source priority

1. Open the Processing preferences tab.
2. Under Global source priority, use the up and down arrows next to each source to change its order. Each source shows Priority 1, Priority 2 and so on. Beoflow uses the first source that has data.
3. To stop Beoflow using a source, select the minus button next to it. It moves down and shows Excluded. Select the plus button to use it again.
4. To use different orders for different data, switch on Use different priorities for sleep, activity, and daily data. You then set Sleep and recovery, Activity and strain and Daily stress separately. Within each, you can also set priorities for individual data types.
5. Select Save changes. You’ll see “Processing preferences saved.”

Saved priorities apply the next time data is processed. To apply them to recent days, recalculate.

Apply new priorities to recent days

1. In Processing preferences, find Recalculate processed data.
2. Select Recalculate. Beoflow reprocesses your last 14 days with your saved priorities. You’ll see “Recalculating your data. Updated results will appear shortly.”

Recalculating doesn’t fetch new data from your devices.

Fetch recent data again from a device

1. Open the Connections tab.
2. On the device’s card, select ⋮ → Resync. Beoflow fetches that device’s last 14 days again.

You’ll see “Resyncing (device). New data appears as it arrives.” For Apple Health, you can also fetch 30 or 90 days: see Sync Apple Health. Health Connect on Android syncs from the app menu: see Sync Health Connect.

If a device stops syncing

When a device connection stops working, Beoflow tells you. This covers Garmin, WHOOP, Oura, Polar, Wahoo and Strava.

• Push notification (if notifications are on): “(Device) disconnected. Your (device) stopped sending data. Tap to reconnect.”
• Email: “Reconnect your (device) to keep your data flowing”, with the date it stopped and a Reconnect (device) button.

You get one alert per disconnection. To reconnect:

1. Tap the notification, or select Reconnect in the email, to open Integrations.
2. On the device’s card, select Connect and sign in to the device’s account again. If the card still shows CONNECTED, select ⋮ → Disconnect first, then Connect.

Your training history is safe while disconnected. If you disconnected on purpose, ignore the alert.

What you’ll see

• When you connect a device, Beoflow places it in your priority lists based on what that kind of device records best. For example, Oura goes first for sleep. You can change the order at any time.
• New data reaches Beoflow after it has synced to your device’s own app (for example Garmin Connect). If it’s not there yet, it won’t be in Beoflow.

Troubleshooting

• My data isn’t showing up
  1. Check the data has synced to your device’s own app.
  2. Select ⋮ → Where is my data? on the device’s card for device-specific tips.
  3. Select ⋮ → Resync.
  4. Still missing? Disconnect and connect the device again, or contact support.
• A workout shows twice, or the wrong device’s numbers show: put the device you prefer first, select Save changes, then Recalculate.
• “Save or cancel your changes before recalculating.” Select Save changes or Cancel first.
• “Recalculation was requested recently. Give it a few minutes before trying again.” You can recalculate once every 15 minutes.
• “Just did that. Give it a few minutes before trying again.” You can resync each device once every 5 minutes.
• “Connect a data source in the Connections tab before setting priorities.” Connect a device first.

FAQ

• Can I connect multiple devices? Yes. Connect each one in Connections. Beoflow adds each to your priority lists automatically.
• Which device does Beoflow use if there’s overlap? The first source in your priority list that has data. Beoflow sets a starting order for you, and you can change it in Processing preferences.
• Does Excluded delete that device’s data? No. Beoflow stops using it until you include it again.
• What if I switch to a new device? A new watch of the same brand on the same account needs nothing from you. For a different brand, connect it in Connections, check your order in Processing preferences, and disconnect the old one if you no longer use it.
• Can I go back more than 14 days? Not with Resync or Recalculate. Contact support.

Privacy

These settings only change which of your own data Beoflow uses. Disconnecting a device stops new data; data already imported stays.

Related

• Sync Apple Health
• Sync Health Connect (Android)
• Connect your Garmin