Ask Flow

Before you start

Flow is part of a paid Beoflow plan.

• iPhone: open Flow in the app.
• Android: open the menu and choose Flow.
• Web: go to web.beoflow.com/chat.

Chat with Flow

1. Type your question (up to 3,000 characters).
2. Send it. Flow’s answer appears as it is written.
3. Keep the conversation going, or start a new one with New chat (web) or New conversation (iPhone).

Flow can see your plan, your training, your sleep and readiness, and what it has learned about you. Flow can make mistakes, so double-check anything important.

On iPhone and the web you can also record a voice message: tap the microphone, speak, then tap again to stop and send.

Attach files

Tap Attach file to add up to 4 files to a message:

File type	Largest size
PDF	25 MB
Images (PNG, JPEG, WEBP)	10 MB
Spreadsheets (.xlsx, .csv), Word documents (.docx), plain text, FIT workout files	5 MB

Flow reads the file and uses it in its answer, for example to import a program from a PDF or a workout from a FIT file.

Let Flow change your plan

Ask in plain words, for example “move tomorrow’s run to Friday” or “plan my next week”. Flow stays inside these rules:

• It never removes, replaces or moves a session already on your calendar unless you ask. If a new session clashes with one already there, it explains the clash and asks what you want.
• Before it picks or schedules workouts for a week, it shows you the weekly plan to approve.
• When it imports a long program, it adds the first block of about 8 weeks, tells you the dates it added, and asks before adding the next block.
• When it designs training for you, it builds about two weeks ahead and adds later weeks as they come closer.
• A routine that would change your plan needs your clear “yes” before Flow sets it up.
• It only tells you a change is done once it has saved it.

You approve in the chat: reply “yes”, or say what to change. To undo something Flow made, ask it to remove or move it, or change it on your calendar.

Flow can also update your zones and body data, programs, routines, workout templates and documents, and remember things about you for next time.

Coaches

• Ask about an athlete: choose the athlete in the chat header. Flow only sees athletes who have given you access.
• Weekly review: Flow can review your athletes each week (Monday 06:00 by default; you can change the day and time) and file suggestions. Open Suggestions in the sidebar and choose Open in chat, Do it for me, Edit or Dismiss for each one. Nothing reaches an athlete’s calendar until you hand a suggestion back to Flow.

Your usage

Flow has a weekly allowance, measured over the past 7 days, that frees up gradually as older activity rolls off.

1. Open Settings, then Usage.
2. The bar shows how much of your allowance you have used. It turns orange at 90%.
3. If you have used all of it, wait for it to free up, or on the web choose Reset now to clear it for a one-off charge shown on the button. Reset isn’t offered inside the iPhone or Android apps.

Troubleshooting

• “You’ve reached your Flow usage limit for the past week.” Your allowance frees up gradually. You can also reset it on the web.
• “Conversation limit reached. Please start a new conversation.” A conversation holds up to 200 messages. Start a new one; Flow still remembers what matters about you.
• “Flow is temporarily busy. Please try again in a minute.” Wait a minute and send again.
• Messages stop going through after many in a short time: Flow accepts up to 30 messages an hour. Wait a little and try again.
• A file is refused: check it is one of the types above and under its size limit.

What Flow won’t do

Flow isn’t a doctor and won’t diagnose or treat. For pain, illness or injury, see a professional.

Privacy

• Flow uses your Beoflow data (training, plan, sleep, readiness and what it has remembered about you) to answer you.
• Your conversations are saved to your account so you can come back to them.
• When Flow searches the web, it only searches general topics. Searches that contain your personal details are blocked.
• As a coach, Flow only reads athletes who have given you access.

Related

• Flow routines
• Flow usage and top-up
• Weekly review suggestions
• Lens