Delete your account

Before you start

• Cancel any paid subscription first. Deleting your account doesn’t cancel a subscription, whether you bought it in the App Store or on the web. See Manage your subscription.
• You’ll need access to the email address on your account to confirm.
• Nothing is deleted until you confirm by email, and you then have 30 days to change your mind.

What you agreed to

When you create an account, you accept three things that Beoflow needs to coach you:

• the Terms of Service
• the Privacy Policy
• processing of your health and fitness data, including by AI, so Flow and your plans can use it

Advertising measurement is optional, and Beoflow works the same whether you allow it or not. You can read the Privacy Policy at beoflow.com/privacy.

See or change your consents

1. Open Settings and go to Data Consent.
2. You’ll see Data Edit & Modification, Data Processing & Profiling, AI Health Data Processing and Advertising & Measurement.
3. Switch Advertising & Measurement on or off at any time.

The first three are locked on because they’re needed to run the service. To withdraw them, delete your account.

iPhone: when the Terms or Privacy Policy change, you’ll see AGREEMENTS the next time you open the app. Switch on the Terms of Service, Privacy Policy and health data items, choose whether to allow advertising, then tap CONTINUE.

Request deletion

These steps are the same on the web, iPhone and Android.

1. Open Settings and go to Danger Zone.
2. Select Request Deletion.
3. On Delete your account, tell us why you’re leaving. A reason is required.
4. Select Request Account Deletion. You’ll see Check your inbox.

Confirm by email

1. Open the email Confirm account deletion. The link works once, for 24 hours.
2. On Confirm account deletion, type DELETE in TYPE DELETE TO CONFIRM.
3. Select CONFIRM DELETION.

You’ll see Account deletion confirmed. Your account is now deactivated and will be permanently deleted after 30 days.

Change your mind

Within the 30 days, sign in to the iPhone app.

1. You’ll see that your account is deactivated and how many days are left.
2. Tap Reactivate Account, enter your password and tap Confirm Reactivation.

You’ll get the email Your account has been reactivated, and your data is as you left it. The web app and the Android app can’t reactivate an account yet. If you don’t have an iPhone, contact us through the support form in the knowledge base on beoflow.com.

What you’ll see

• “Check your inbox”: we’ve sent the confirmation email.
• “Your account will be permanently deleted in N days.” Your account is deactivated and counting down.
• No email is sent when the permanent deletion happens.

Troubleshooting

• “This confirmation link is invalid or expired.” The link lasts 24 hours and works once. Request deletion again.
• I never got the confirmation email: check your spam folder, then request deletion again. Nothing is deleted until you confirm.
• I can’t sign in after confirming: that’s expected. Your account is deactivated. See Change your mind.
• “Please accept the Terms of Service, Privacy Policy, and health data processing to continue.” (iPhone) Switch on all three to keep using Beoflow.

FAQ

• What gets deleted? Your account and everything linked to your profile, including your training, sleep and health data, plans, Flow conversations and device connections.
• Can I get my data back after 30 days? No. After 30 days the deletion is permanent.
• Can I withdraw consent to health data processing without deleting my account? No. Beoflow can’t coach you without it, so withdrawing it means deleting your account.
• Will I get a refund? Deleting your account doesn’t refund a subscription. See Manage your subscription.

Privacy

We keep your data for 30 days after you confirm, so you can change your mind. After that it’s erased from Beoflow, and we also ask our analytics, notification and email services to delete what they hold about you. Read more at beoflow.com/privacy.

Related

• Manage your subscription
• Your profile, body data and settings
• Help and support
• Create an account and sign in