Subscribe and free trials

Before you start

• Your plan follows your account type: athletes get the athlete plan, coaches the coach plan. You only choose how you are billed: Monthly or Yearly. The price for each is shown before you pay.
• Subscribe in one place only. A web subscription is billed by Stripe; an iPhone subscription is billed by Apple.

Subscribe on iPhone

1. When the app asks you to subscribe, choose Monthly or Yearly.
2. Tap the button to continue and confirm with Apple.
3. Already paid with Apple, for example on another phone? Tap RESTORE. Have an Apple offer code? Tap REDEEM CODE.

A free trial may be offered when you first subscribe with Apple. Apple shows its length and the price you’ll pay after it before you confirm.

If you see “This subscription is on another account”, your Apple subscription belongs to a different Beoflow account. Tap Sign in to that account to switch.

Subscribe on the web

1. Sign in at web.beoflow.com. If you need a plan, you’ll see Unlock your plan.
2. Choose Monthly or Yearly.
3. Select CONTINUE TO STRIPE and pay on the secure checkout page. Have a discount code? Enter it on that page.
4. You return to Beoflow with your plan active.

On the web, free trials are for coaches only. Athletes pay when they check out.

Android

You can’t buy a plan inside the Android app. Subscribe on the web, then sign in on Android with the same account.

Coaches: start your free trial

1. On the web, go through coach setup.
2. Choose Start 10-day free trial. No card is needed.
3. Want longer? Book a 20 minute call with us to set up your programs, group and alerts, and your trial becomes 30 days. You can book before the trial starts or while it runs.

During the trial:

• You can invite up to 3 athletes. Cancelling an invite and inviting someone else does not free up a place.
• Each account gets one free trial.
• Subscribe whenever you’re ready from Settings → Subscription → Choose a plan. You keep your remaining free days and billing starts when the trial ends. If fewer than 2 days are left, you’re charged straight away.

When a trial ends without a plan, the paywall appears.

What you’ll see

• Unlock your plan: you don’t have a plan yet.
• TRIAL ENDED: your free trial is over. Choose a plan to continue.
• Renew your access: your plan has ended.
• GRACE ACCESS · Keep Beoflow flowing: a payment failed or your paid plan ended. You still have access for now.

If a payment fails or your paid plan ends

• You keep access for 7 days while you sort it out, and you’ll see a reminder to renew. After that, the paywall returns.
• This 7-day grace period only applies after a paid plan. Free trials have none.
• If Apple refunds or revokes your purchase, access ends straight away.
• Your connected devices keep syncing for 7 days after access ends. When you come back, Beoflow catches up on up to 120 days you missed.

Troubleshooting

• “This account cannot start a free trial. Choose a plan to continue.” This account has already had its free trial. Choose a plan.
• Paywall on iPhone but not on the web (or the other way round): sign out and back in. If it continues, contact support.
• Subscribed on the web, but the iPhone asks you to pay: don’t buy again. Sign out and back in with the account you subscribed with, then contact support if it continues.

FAQ

Can I get a free trial as an athlete? On iPhone, Apple may offer one when you first subscribe. On the web, athletes don’t get a free trial.

Can I switch between monthly and yearly later? Yes. See Manage your subscription.

Privacy

• Payments are handled by Stripe (web) or Apple (iPhone). Beoflow never sees your full card details.
• Beoflow stores your plan, its status and renewal date so it can unlock the app for you.

Related

• Manage your subscription
• Coach seats