Manage your subscription

Before you start

• Subscribed on the web: your plan is billed by Stripe. Manage it on the web at web.beoflow.com.
• Subscribed on iPhone: your plan is billed by Apple. Manage it on your iPhone.
• Not sure? Open Settings → Subscription on the web. It shows Apple if Apple bills you.
• Inside the iPhone and Android apps, the Settings → Subscription section only shows your status. Changes to a web subscription happen in a web browser.

Change your plan (web)

1. On the web, open Settings → Subscription.
2. Select Change plan.
3. Choose Monthly or Yearly, then Review.
4. Check Charged today and what you’ll pay at renewal, then select Confirm and pay.

Your plan follows your account type, so you only choose how you are billed.

Add a discount code (web)

1. On the web, open Settings → Subscription.
2. Enter the code under Discount code and select Apply.

The discount applies to your upcoming invoices, not the current period. Only some codes can be used here.

Update your card, get invoices or cancel (web)

1. On the web, open Settings → Subscription.
2. Select Manage in billing portal.
3. In the billing portal, update your payment method, download invoices, or cancel your plan.

Manage an Apple subscription (iPhone)

• See or change your plan: open the menu, tap Subscriptions, then CHANGE PLAN WITH APPLE.
• Plan not showing? In Subscriptions, tap RESTORE PURCHASE.
• Cancel: open your iPhone’s Settings, tap your name, then Subscriptions, and choose Beoflow. On the web, Settings → Subscription → Manage in App Store takes you there too.

Don’t buy a plan with Apple if you already pay on the web. You would be charged twice.

When you cancel

• You keep access until the end of the period you’ve paid for.
• After that you have 7 more days of access before it pauses.
• Your connected devices keep syncing for 7 days after access ends. If you come back, Beoflow catches up on up to 120 days you missed.

If a payment fails

This applies to plans billed on the web.

1. Your access moves to a 7-day grace period, and you’ll see GRACE ACCESS with a reminder to renew.
2. We send you an email headed Invoice payment: Action required, with a link to manage your subscription.
3. Open the link, or go to Settings → Subscription → Manage in billing portal on the web.
4. Update your card, or confirm the payment if your bank asks you to (for example a 3-D Secure check).

Once the payment goes through, your plan carries on. If it isn’t paid within the 7 days, the paywall appears until you renew.

For an Apple subscription, Apple handles failed payments. Update your payment method in your iPhone’s Settings.

Get a refund

• Paid through Apple: Apple handles refunds. Go to reportaproblem.apple.com, sign in with your Apple ID, choose Request a refund, pick a reason, select the Beoflow charge and submit. If Apple grants the refund, your access ends straight away.
• Paid on the web: contact Beoflow support with the date of the charge. Our billing team reviews each request.

Troubleshooting

• “Manage your subscription via the App Store.” Apple bills you. Use your iPhone’s settings, or Manage in App Store.
• “That code cannot be redeemed here.” This type of code can’t be applied to your subscription.
• “That discount code is not valid.” Check the spelling, or that the code hasn’t expired.
• No Change plan or billing portal option: you’re in the iPhone or Android app, or Apple bills you. Open web.beoflow.com in a browser.
• Charged by both Apple and Stripe: contact support, and request a refund for the Apple charge through Apple.

FAQ

Does deleting my account cancel my subscription? No. Cancel your subscription first, then delete your account.

Can I manage my plan in the Android app? You can see your status there. Change or cancel a web plan on the web.

Privacy

• Stripe (web) and Apple (iPhone) handle your payment details. Beoflow never sees your full card number.
• Beoflow stores your plan, its status, renewal date and invoice history so it can unlock the app and send billing emails.

Related

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• Delete your account