Coach seats

Before you start

• You need an active coach plan that you pay for on the web. Seats are bought and changed in the Beoflow web app (web.beoflow.com) in a browser. They aren’t shown inside the iPhone or Android app.
• Seats are billed monthly, on their own bill, separate from your own plan.
• You can have up to 200 seats.

Buy seats

1. Open Settings and find the sponsorship seats used line in your subscription, then choose Buy seats. (Or open ACCESS, choose Athletes, open the More actions menu and choose Buy seats.)
2. In Sponsorship Seats, enter how many Seats you want and choose Review.
3. Check Confirm Seat Change: the new seat count, the price per seat, the total per month and what’s Charged today.
4. Choose Confirm and pay (or Confirm if nothing is charged today). The first time, you complete payment on Stripe’s secure checkout page.

Change how many seats you have

1. Choose Change seats in Settings, or Manage seats in the More actions menu on ACCESS.
2. Enter the new number and choose Review, then Confirm.

• Adding seats: the extra cost for the rest of the month is added to your next seat bill.
• Removing seats: there’s no refund for the current month.
• You can’t go below the number of seats in use. Unsponsor an athlete first.
• 0 seats: your seats end at the end of the current billing month.

Sponsor an athlete

1. Open ACCESS and choose Athletes.
2. Open the athlete’s Athlete actions menu and choose Sponsor a seat.

The athlete now has access, paid by one of your seats. To free the seat, choose Remove sponsorship in the same menu. An invite you’ve sent that offers a sponsored seat holds a seat until it’s accepted or cancelled.

You can’t sponsor an athlete who pays for their own plan. They need to cancel their subscription first.

During your trial

Your coach trial includes 3 seats. If you don’t subscribe, they end when the trial ends.

If your account is frozen

If you sponsor more athletes than you pay seats for, you’ll see Billing action required: “Your sponsored seats exceed the seats you’re paying for”. Your athletes keep their access while you fix it.

1. Choose Purchase more seats to buy the seats you need, or
2. Choose Manage sponsored athletes and remove sponsorships until you’re within your seats.

While frozen, you can still use Settings, ACCESS and your Inbox.

What you’ll see

• In Settings: “2/5 sponsorship seats used” (an example), meaning 2 of your 5 seats are in use.
• On ACCESS: “2 of 5 seats used” next to your athletes.

Troubleshooting

• “3 seats are in use. Unsponsor an athlete first.” (your number may differ): remove sponsorships before reducing seats.
• “This athlete pays for their own plan. They must cancel it before you can sponsor them.”: ask the athlete to cancel their own subscription.
• “No sponsorship seats left. Buy more seats first.”: buy more seats, then sponsor again.
• No seat count changed after paying on Stripe. Refresh Settings to see your new seats.
• If your seat bill isn’t paid or the seat subscription ends, all your sponsorships are released at once. Buy seats again, then sponsor your athletes again.
• I can’t find seats in the app. Buying and changing seats is on the web in a browser only.

Privacy

• Sponsoring an athlete pays for their access. It doesn’t give you any data beyond what they already share with you.

Related

• Manage access
• Subscribe and free trials
• Sell a program