Manage who sees your data

Before you start

• On the web, select ACCESS in the sidebar. On iPhone, open the menu and choose Manage Access: it shows the same page, so the steps below apply to both.
• The Android app does not have this page yet. Use web.beoflow.com.
• New requests and invites are in your Inbox, not on the Access page.

Answer a request to share your data (athletes)

When a coach asks to see your data, you get an email with an Open Access button and a notification. The request also waits in your Inbox.

1. Select Open Access in the email, or open your Inbox.
2. Read What accepting does.
3. Select Accept to share, or Decline.

When you accept, the coach can see your data and you join the team they chose.

Stop or restart sharing (athletes)

1. Open ACCESS (iPhone: Manage Access). Coaches choose My Data at the top.
2. Under Has access, find the coach or staff member and select Stop sharing. Their access ends at once.
3. To share again, find them under No longer sharing and select Re-grant.

No longer sharing says You stopped this or Withdrawn by the coach, so you can see who ended it.

Manage your athletes (coaches)

1. Open ACCESS. The Athletes tab shows My Athletes/Clients.
2. Use the group name at the top to switch between All athletes, a group or Ungrouped. Manage groups is in the same menu.
3. Filter by Active, Invited or Past, or search by name. Once someone has bought one of your programs, you can also filter by From a program link or Invited.
4. Open the actions menu on an athlete’s row to:
   • Manage access: see what you can see, change their Groups, set their Training plan and read the History.
   • Cancel invite or Cancel access, and later Restore access.
   • Sponsor a seat or Remove sponsorship.
   • Invite a colleague to see this one athlete.

Sponsor seats (coaches)

Sponsoring a seat means you pay for that athlete’s Beoflow access.

1. Open the More actions menu (next to Invite) and choose Buy seats, or Manage seats if you have some. You can hold up to 200 seats.
2. On the athlete’s row, choose Sponsor a seat. You’ll see Athlete sponsored. They now have access.
3. To free the seat, choose Remove sponsorship.

Introduce a colleague (coaches)

Give a physio or another coach access to one athlete.

1. Select Invite, then A colleague, for one athlete (or Invite a colleague on the athlete’s row).
2. Enter the Colleague email, choose the athlete, and pick Can view or Can view and edit. Can view needs a support staff account.
3. Select Send.

The athlete is asked to approve. Nothing is shared until they accept, and, if your colleague is new to Beoflow, until your colleague has confirmed their email.

Emails you may receive

• “[Coach] wants to see your training data”: a coach asked for access. Select Open Access to accept or decline. This email is sent even if you turned off Email Notifications.
• “[Coach] is now [role] in [team] and wants to see your data”: a coach joined a team you are in.
• “[Coach] asks you to share your data with [colleague]”: your coach introduced a colleague.
• “Data consent granted” or “Data consent revoked”: someone started or stopped sharing. Both sides get it.
• “Your subscription has been sponsored” or “Your subscription sponsorship has expired”: a coach started or stopped paying for your access. When a sponsorship ends you have a short grace period to set up your own subscription.

You can turn off the update emails (not the requests) under Email Notifications in Settings.

Troubleshooting

• “No sponsorship seats left. Buy more seats first.” All your seats are in use. Buy more, or remove a sponsorship.
• “Could not sponsor this athlete.” The athlete may pay for their own plan. They need to cancel it before you can sponsor them.
• The link opens “This is not for the account you are signed in with”. Select Sign out and sign in with the address the email was sent to.
• I cancelled an athlete but they are still in a team. Cancelling removes them from your main team only. Change their Groups under Manage access.

FAQ

• What does a coach see? All your training and health data while you share. They can manage your training plan, but they cannot change workouts you have already completed.
• Does the coach know when I stop sharing? Their access ends at once, and you both get an email (unless that person turned off Email Notifications).

Privacy

Each coach or colleague sees your data only while you share with them. You can see everyone who has access under Has access and stop it at any time. A colleague introduced by your coach sees only your data, and only after you approve.

Related

• Invite an athlete
• Set up Beoflow as a coach
• Groups
• Coach seats